Nienke van Dijk wins Dow Chemical Master Thesis Award!

Nienke van Dijk, graduate of the Master program Operations Management & Logistics (OML) of Eindhoven University of Technology, has won the Dow Chemical Master Thesis Award. The Award, granted by Dow Benelux for the best Master Thesis of the OML program, was presented to her yesterday during the OML diploma ceremony by Joerg Schmitz, Supply Chain Director of Dow Benelux.


In her Master Thesis, Van Dijk describes the risks that may occur after the implementation phase of an ERP (Enterprise Resource Planning) system. Research in this field is still rare, even though this phase is crucial for a system’s implementation to become successful. The jury praised the innovative character of the design, the used research methodologies and the possibilities to continue this work in practice. The jury noted however that the decision on the winner was a very difficult one, since many excellent theses were nominated.

Van Dijk graduated in November 2013 on this Master Thesis and was supervised by Hajo Reijers (TU/e), Irene Vanderfeesten (TU/e), ir. G.M. Nugteren (Deloitte Consulting), and drs. J. Tressel (Deloitte Consulting). A digital version of her thesis can found at:

Colloquium IE&IS/IS – W&I/IS Oct 3, 2014 @K.10 4PM (+PVOC afterwards)

Samaneh Bagheri & Mohammad Rasouli (Rob Kusters/Jos Trienekens)

“Ladies first”

Samaneh Bagheri  
Business-IT Alignment in PSS Value Networks: A Capability-based Framework

Product-service system (PSS) or integrated solution is defined as bundles of products and services that meet customer operational needs. Provision of such solutions heavily relies on collaboration among multiple partners include customers within a value network. In this context, advanced information technology (IT) is regarded as a foundation for the operation of PSS value networks. This requires alignment between IT and PSS business strategy. Business‐IT alignment (BIA) refers to the degree to which IT strategy supports a business strategy. BIA in a value network can raise the ability of partners to collaborate more effectively and improve network performance. However, the theory of traditional firm‐level BIA is not tailored to the specific situations of PSS value networks.In this presentation we investigate the applicability of BIA concepts and definitions at a PSS value network level. Alignment in firm-level literature looked at fit between business and IT capabilities. To substantiate this at a PSS value network level, we identified and classified generic value network business capabilities on the one hand and IT capabilities on the other hand. By exploring and discussing the interrelations between the two types of capability, a conceptual framework for understanding BIA in a PSS value network is derived.

Mohammad Rasouli   
Service Orientation in Demand-Supply Chains: Towards an Integrated Framework

Offering customer-centric value through dynamic and networked capabilities is a strategic need in the current business environment. This strategic need can be met by a Service-Oriented Demand-Supply Chain (SODSC) concept. Various direct and indirect notions in different contexts have been developed about SODSC concept.  However, the lack of integration between these notions can easily lead to confusion. This presentation aims to counter this confusion by providing a framework for structuring various related notions. Based on a cybernetic system approach, the service-oriented value, partnership and control aspects of SODSC have been investigated respectively. On the basis of a distinction between demand and supply chain perspectives, two distinct dimensions of service orientation have been explored in each of the aspects. The resulting integrated framework, visualized by three related two-dimensional matrices and illustrated by real cases, offers the possibility to characterize and analyze the various SODSC notions.

After these talks a drink will take place in the PVOC

New Employee Elena Tufan

TufanOn the 1st of September 2014 I proudly joined the Logistics Management Systems program at TU/e as a Trainee Designer.

Previously, in July 2014 I successfully completed a MSc degree in Transport Logistics at the Politehnica University of Bucharest, Faculty of Transports. My thesis dealt with possible mitigation strategies for uncertainty and risk in logistics distribution in the high-tech industry. Furthermore, while pursuing my MSc degree, I also worked for Samsung Electronics Romania as a Procurement Specialist.

I completed my bachelor studies by obtaining two degrees. Firstly, I graduated from the Mathematics and Computer Science program that I was enrolled in at the Politehnica University of Bucharest, Faculty of Applied Sciences in 2011. Subsequently, in 2012, I completed a bachelor program in Business and Administration from the University of Bucharest, Faculty of Business and Administration Sciences. My research projects were focused on system control and optimization and database management systems in administration, respectively.

New Employee Kostas Traganos

Traganos_photoI obtained my Diploma in Electrical and Computer Engineering in 2007 (5-years degree) from National Technical University of Athens (NTUA), Greece, with a specialization in Communications.
After my studies I fulfilled my military service and then I worked for 3.5 years as a software developer in a private company based in Athens, Greece.

In September 2014 I completed my MSc degree in Business Information Systems, at Eindhoven University of Technology (TU/e), The Netherlands, with a specialization in Business Process Management. My master project was about the Design of a Standard Architecture for Service Management based on the BASE/X framework, which is a business engineering framework for service-dominant business. The project was carried out at De Lage Landen International B.V. (DLL), a global provider of leasing and finance solutions where we also implemented a prototype in a BPM tool (from Pega, a leader in BPM market) to act as a proof of concepts of the BASE/X framework regarding the agility of organizations to offer new service compositions to the market.
During my post-graduate studies, I also worked for a short period as a student assistant, tutoring Bachelor level students for a Design-based learning project.

Since September 2014, I work as a Research and Education employee in the Information Systems (IS) research group of the Industrial Engineering and Innovation Sciences (IE&IS) Department of TU/e. I am involved in the “ITS (Intelligent Transport System) Reference Architecture NL” project with the aim to establish a ground for mobility standard in The Netherlands, taking existing heterogenous architectures into account. A business framework that will show the benefits (and costs) for deployment of mobility systems and the connection to the architecture framework are also objectives of the project.

Colloquium IE&IS/IS Sept 5, 2014

Anna Wilbik

Decision support via linguistic summaries

The business environment (climate) is constantly changing, and it is becoming more and more complex. Making good decisions may require considerable amounts of relevant data, information, and knowledge. With the advancement in information technology, more and more data are stored and analyzed. The amount of data is beyond human cognitive capabilities and comprehension skills. There is an urgent need to process those data into knowledge. To meet those needs, the fields of data mining and knowledge discovery are developing rapidly. Following this trend, also the methods to summarize the data and to analyze these summaries are getting more and more important.

In this presentation we will present briefly the decision support framework, as well how the linguistic summaries fit there. We will conclude with some examples.

Project: Discovering lever on safty in Netherlands based on social media data

The Information Systems group is often contacted by industrial organizations with assignments that could lead to student projects at various levels (master thesis project, bachelor completion project, etc.) Through this website we make these topics available to our students. In this post, we announce one such project, involving companies NIPPUR and AD.

Every year Algemeen Dagblad (AD) and its subsidiaries report in the newspaper and online on crime and perception of security of Dutch residents. This report is called ‘Crimewatch’ or ‘AD Misdaadmeter’. The articles are due somewhere February/March of each year.
The content is prepared by research journalists. They focus primarily on quantitative data. Data is received from the National Police.
AD would like to extend these reports by involving new sources to enhance to quality of the reports and by introducing new methods and techniques that allow to add new angles in reporting.

AD would like to extend the reports by datamining relevant text oriented data that can be found on the internet. To add the ‘sentiment’ of the people of the Netherlands about the topics mentioned.
Nowadays it is possible to collect social media data (as available on 100s of thousands websites e.g. Twitter, Facebook, Linkedin, blog posts etc etc). Next techniques exist to analyse these texts and determine positive or negative sentiment and corresponding confidence of prediction. In many messages additional information can be found to further analyse this data and determine certain topics of interest and geographical locations.
For AD it could be very interesting to determine what people are talking about when crime is concerned and how they feel about it. To investigate the relationship between actual crime and the perception of the people. If possible zooming in on specific topics and regions.

Student requirements:

  • dutch knowledge

Contact for more information: Anna Wilbik

Project Definitie Capability Assessment Model energiebedrijven

The Information Systems group is often contacted by industrial organizations with assignments that could lead to student projects at various levels (master thesis project, bachelor completion project, etc.) Through this website we make these topics available to our students. In this post, we announce one such project, involving company Avanade.

Background, Present situation:
Definitie Capability Assessment Model energiebedrijven

De wereld van energiebedrijven wordt steeds complexer en dynamischer. Door technologische trends en regulering vanuit de overheid worden steeds strengere eisen gesteld. Avanade heeft hard gewerkt om een oplossing voor deze markt neer te zetten op basis van Microsoft Dynamics AX* en MECOMS**. Als aanvulling op onze RapidResults implementatie methodologie en de hiervoor gebruikte HPUM proces modellen van Accenture, willen we graag een Capability Assessment Model (CAM) ontwikkelen voor onze MECOMS propositie.

Wij zijn op zoek naar een ambitieuze afstudeerder met bedrijfskundige achtergrond die het een uitdaging vindt om een onderzoek te doen naar de definitie van een verbeterd en op onze MECOMS propositie passend Capability Assessment Model

De opdracht bestaat uit:

  • het onderzoeken en evalueren van reeds bestaande Capability Assessment Modellen, zoals onder andere:
    • HPUM van Accenture;
    • SUOM van Ferranti.
  • het definiëren van het Capability Assessment Model voor MECOMS / RapidResults
    • inclusief een definitie van de implementatie vragen en processen/functionaliteit per bepaald assessment level;
  • een advies hoe dit verder door Avanade ingezet dient te worden bij klanten.

De opdracht kent een vaste component en verder is er ruimte voor eigen inbreng. Je kunt gebruikmaken van alle kennis die binnen Avanade aanwezig is en een cruciale rol spelen in deze ontwikkeling.

*Microsoft Dynamics AX is complete ERP-software van Microsoft voor middelgrote en grote organisaties. Het ondersteunt de primaire processen van klanten, zoals financieel, logistiek, inkoop, verkoop, CRM en service management. Door de ondersteuning van primaire processen, hebben implementaties hiervan vaak veel impact op de organisatie. Het change element wordt daardoor extra belangrijk. Onderscheidend aan Microsoft Dynamics AX is de eenvoudige aanpasbaarheid, schaalbaarheid en gebruiksvriendelijkheid. Daarnaast is het wereldwijd inzetbaar en gemakkelijk te integreren met andere oplossingen en technologie. Extra interessant aan Dynamics AX is dat de technologie kant wordt gecombineerd met de bedrijfskant. Vaak is Dynamics AX het hart van de complete platformoplossing en daarmee van alle andere Microsoft-technologieën die in de oplossing meegenomen worden.

**Avanade levert specifiek voor energie- en utility bedrijven MECOMS als oplossing bovenop Dynamics AX. Deze oplossing is de Microsoft standaard voor energieleveranciers, netbeheerders, energieproducenten en meer.

Contact for more information: Rik Eshuis

Colloquium IE&IS/IS – W&I/IS July 4, 2014 @K.10 16.00 (+PVOC drink)

Nan Shan / Hui Yan / Pieter Van Gorp (BrainBridge)

After this talk a drink will take place in the PVOC.

Title: BrainBridge Project: Results after 2 years

Abstract: In this talk, we survey the work that has been performed during the first two years of the ongoing BrainBridge project on Clinical Pathway Support.  The project consists of two PhD projects (by Hui Yan and Shan Nan). The talk will consist of an introduction (by Pieter Van Gorp), a part of compliance analysis (by Hui Yan) and a part on a dynamic checklist support system (by Shan Nan). The introduction will sketch the project background as well as BPMN 2.0 formalization work, which we have used as the basis for the compliance analysis support.  The second part will describe novel BPMN 2.0 based compliance analysis support and its application to two clinical scenario’s.  The third part will describe the limitations of paper-based as well as static electronic checklist support, then it will introduce TraceBook, a BPMN 2.0 based dynamic checklist support system that interfaces to the EMR and CDSS of the Catharina Hospital and which has interfaces for integrating other systems.  Finally, we will describe ongoing work, which primarily consists of maturing the aforementioned results and evaluating them in a clinical setting.

Related literature:

- Pieter Van Gorp and Remco Dijkman. BPMN 2.0 Execution Semantics Formalized as Graph Rewrite Rules. Information and Software Technology Volume 55, Issue 2, February 2013, Pages 365–394. DOI: 10.1016/j.infsof.2012.08.014.

- Hui Yan, Pieter Van Gorp, Uzay Kaymak, Xudong Lu, Richard Vdovjak, Hendriks H.M. Korsten, and Huilong Duan. Analyzing Conformance to Clinical Protocols Involving Advanced Synchronizations. Bioinformatics and Biomedicine (BIBM), 2013 IEEE International Conference on. pp. 61-68. DOI: 10.1109/BIBM.2013.6732601.

- Shan Nan, Pieter Van Gorp, Hendrikus H.M. Korsten, Richard Vdovjak, Uzay Kaymak, Xudong Lu and Huilong Duan. Tracebook: A Dynamic Checklist Support System 27th IEEE International Symposium on Computer-Based Medical Systems (CBMS 2014); Icahn School of Medicine at Mount Sinai, New York NY. May 2014.

PhD defense of Rui de Almeida: Conditional Density Models Integrating Fuzzy and Probabilistic Representations of Uncertainty @June 26 Erasmus University Rotterdam

Erasmus School of Economics (ESE), Erasmus University Rotterdam – See More
On Thursday June 26 Rui de Almeida will defend his Ph.D. thesis entitled “Conditional Density Models Integrating Fuzzy and Probabilistic Representations of Uncertainty” @ Senate Hall, A-Building, Woudestein Campus 11.30-13.00 hrs.

Prom./coprom.: Uzay Kaymak / Prof.  João M. Sousa


Conditional density estimation is an important problem in a variety of areas such as system identification, machine learning, artificial intelligence, empirical economics, macroeconomic analysis, quantitative finance and risk management.

This work considers the general problem of conditional density estimation, i.e., estimating and predicting the density of a response variable as a function of covariates. The semi-parametric models proposed and developed in this work combine fuzzy and probabilistic representations of uncertainty, while making very few assumptions regarding the functional form of the response variable’s density or changes of the functional form across the space of covariates. These models possess sufficient generalization power to approximate a non-standard density and the ability to describe the underlying process using simple linguistic descriptors despite the complexity and possible non-linearity of this process.

These novel models are applied to real world quantitative finance and risk management problems by analyzing financial time-series data containing non-trivial statistical properties, such as fat tails, asymmetric distributions and changing variation over time.